Now, that we have logged in for the first time and connected our first storefront, let's familiarize ourselves with the platform a little bit. Where is everything? How do I get help if I need it? What do all these buttons do? Those are the questions we will be answering in this article about the ReplyDesk User Interface.
​

​

When you log in to your ReplyDesk account you will always start on your Dashboard screen. Here is an example of what a Dashboard looks like.
​

Our Dashboard provides us with a snapshot of what's going on across the selected storefront. You can see what storefront the data is being displayed for and change the storefront from the drop-down menu in the upper left.
​
​

We can see our sales data for specific timeframes, and sales channel statistics in the spaces below. Our sample account is noticeably void of data, but it makes it clear and easy to understand where things will appear.
​
​

Our Dashboard will also show us our Store Limits, and important information about the ReplyDesk platform, including new tools and features.
​
​

The last section of our Dashboard tells us about our Feedback Score, Inventory Overview, Auto Message Status, Shipping Alerts, and quick facts about top-selling products.
​
​
​

​

​
The Main Menu will allow you to navigate to all the major sections of the ReplyDesk platform. It is located on the far-left side of the ReplyDesk platform and is always visible no matter where in the platform you are.
​

The Main Menu has a button for each of the 5 major sections of the ReplyDesk platform, as well as the Notification Center.
​
​

The Secondary Menu allows you to navigate to the different subsections within one of the major sections of the ReplyDesk platform. The Secondary Menu will differ for each section but will always be pinned directly to the inside of the Main Menu. The Dashboard is the only section that does not have a Secondary Menu.
​
Let's look at a few examples of the different Secondary Menus we will run into. First the Helpdesk menu:
​
​
​

and the Orders Menu:
​
​

Notice that regardless of the different options on the menu, the menu remains in the same place, pinned to the inside of the Main Menu.

The Notification Center is where you can go to be notified of any actions occurring on your ReplyDesk account. These could include new reports ready, new mentions, new tickets assigned to you, or even a new teammate joining the account.
​
To access your Notification Center, just click the Alarm Bell icon on the Main Menu at any time.
​
​

You can search your notifications using the search bar.
​
​

And navigate between pages using the arrows at the bottom.
​
​

We've included a button for clearing all your notifications at once, here.
​
​

​

The Profile Icon opens up your Profile Menu. It is located in the lower left-hand corner of the ReplyDesk platform.
​

Once clicked the Profile Menu expands.
​
​

From this menu, you can access your billing information, add additional teammates, contact support, switch to dark mode, or Report a Bug to our Dev Team.
​
​

​