Social Media is part of our daily lives, and our business/work lives are no exception. Most businesses have a social media presence these days and that means communication from those channels to manage. ReplyDesk steps in and provides a solution by allowing you to connect your social media accounts right to the ReplyDesk platform and then manage and respond to communications right from your inbox. Let's take a look at the different integrations we support and how to set them up.
​
​

1. Facebook Messenger
2. Twitter
3. Instagram
​
​

To link your Facebook Messenger, we need to first navigate to the Main Integration screen. We can do this by using the profile icon in the lower left-hand corner to bring up the profile menu and selecting Integrations.
​

This brings you to the Main Integration screen. If we scroll down we can see our Social Media Integrations. Choose the Messenger Logo to go to the Facebook Integration screen.
​
​

From here select Add Facebook Account to begin the Integration process.
​
​

​

From our Main Integration screen, we can select our Twitter Logo to go to the Twitter Integration screen.
​

On our Twitter Integration screen, we need to select Add Twitter Account to begin the Integration Process.
​
​

This brings up a login window, where we have to log in to our Twitter account and also grant permissions to ReplyDesk to allow it access to our Twitter.
​
​

Click Authorize App to complete the process.
​
​

You will then get a success message letting you know your account has been added.
​
​

If we go back to our Twitter Integration screen, we will see that our account is now in the list.
​
​

​

Starting on the Main Integration screen, choose the Instagram logo. This takes you to the Instagram Integration screen.
​

Select Add Instagram Account to begin the Integration process.
​
​