# ReplyDesk

> Find more info about Replydesk Features

## Getting Started

- [First Steps in ReplyDesk](https://help.replydesk.com/en/articles/8974302-first-steps-in-replydesk.md): This article will walk you through the process of logging into your ReplyDesk account for the first time.
- [User Interface](https://help.replydesk.com/en/articles/8974303-user-interface.md): In this article, we will show you the layout of the ReplyDesk User Interface and where everything is located.
- [Setting up Email Forwarding/SMTP for ReplyDesk](https://help.replydesk.com/en/articles/9142388-setting-up-email-forwarding-smtp-for-replydesk.md): In this article we will walk you through how to setup Email Forwarding/SMTP for your ReplyDesk platform.
- [Uploading Tracking Information via CSV in ReplyDesk](https://help.replydesk.com/en/articles/10317168-uploading-tracking-information-via-csv-in-replydesk.md): Easily manage and update tracking details for multiple orders with a simple CSV upload.

## Linking Channels to ReplyDesk

- [Linking Marketplaces](https://help.replydesk.com/en/articles/8974306-linking-marketplaces.md): In this article we will be discussing how to link your marketplaces to the ReplyDesk platform.
- [Linking Social Media Accounts](https://help.replydesk.com/en/articles/8974308-linking-social-media-accounts.md): ReplyDesk lets you link your Social Media accounts so you can manage and respond to business communications all in one place.

## Tickets and Inbox

- [Utilizing User Notes in ReplyDesk: Enhance Team Efficiency and Communication](https://help.replydesk.com/en/articles/8974315-utilizing-user-notes-in-replydesk-enhance-team-efficiency-and-communication.md): In this article we show you how to use the internal notes section of your ReplyDesk platform.
- [Red Message Error in ReplyDesk](https://help.replydesk.com/en/articles/9063661-red-message-error-in-replydesk.md): What to do if your messages appear red and do not send in the ReplyDesk platform.

## Ticket Status

- [Navigating the Ticket Status Section in ReplyDesk: A User’s Guide](https://help.replydesk.com/en/articles/8974318-navigating-the-ticket-status-section-in-replydesk-a-user-s-guide.md)
- [How to Create a Custom Status in ReplyDesk’s Helpdesk CRM Tool](https://help.replydesk.com/en/articles/8974319-how-to-create-a-custom-status-in-replydesk-s-helpdesk-crm-tool.md): In this article we show you how to create a Custom Status in your ReplyDesk platform.

## Teammates

- [How to add Teammates](https://help.replydesk.com/en/articles/8974329-how-to-add-teammates.md): This article shows you how to invite your team members to ReplyDesk and control what they have access to.
- [How to assign a Ticket to a Teammate](https://help.replydesk.com/en/articles/8974331-how-to-assign-a-ticket-to-a-teammate.md): In this article we take you through the process of assigning tickets to Team Members
- [How to Mention a Teammate](https://help.replydesk.com/en/articles/8974332-how-to-mention-a-teammate.md): In this article we take you through how to mention a teammate in a ticket/case note.